Questions to ask the person responsible
(Begin, We're here to talk about...) - What happened? - What were you thinking at the time? - What have you thought about since? - Who do you think has been affected by what you did? In what way? - What do you need to do to make things right? - How can we makes sure this doesn't happen again? - What can I do to help you? |
Questions to ask the person harmed
- What did you think when it happened? - What have you thought about since? - How has it affected you? - What's been the worst of it? - What's needed to make things right? - How would you like me to follow up with you? |